Refund Policy

Due to the nature of software-as-a-service (SaaS) provisioning, all subscription sales are final. Once a billing cycle has begun and your subscription has been charged, the fee for that cycle is non-refundable.

You continue to have full access to the Service for the entirety of the paid billing cycle, regardless of when you choose to cancel.

Every new agency receives a 14-day free trial. A valid payment method is required to start the trial, but you will not be charged until the trial period ends.

You may cancel your subscription at any time before the end of the trial period to avoid being charged. If you cancel before the trial ends, no payment will be processed.

If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged for the first billing cycle.

You may cancel your subscription at any time from the Stripe billing portal linked in your Agency Admin → Billing page. Cancellation stops future billing cycles.

Cancelling mid-cycle does not trigger a prorated refund for the current cycle. Your access continues until the end of the paid period.

Agency data is preserved for 30 days after cancellation to allow for reactivation. After 30 days, data may be permanently removed.

If a recurring payment fails, you receive a 7-day grace period during which Service access is maintained and we retry the payment.

If payment is not successfully resolved within the grace period, the Service may be suspended. No charges accrue during suspension, and no refund is owed for the failed cycle.

For any billing or refund questions, contact us at admin@soartimepro.com. We will review each inquiry in good faith and respond within a reasonable timeframe.